2. Refund & Cancellation Policy

2.1 Software / Digital Products

  • Orders for digital or downloadable software cannot be canceled once the download link, activation key, or license information has been issued.
  • If your order has not yet been processed or the product has not been delivered, you may request a cancellation by contacting us at **info@aldeninnovations.com** within **48 hours** of purchase.

2.2 Services (e.g., Cloud, Support, Maintenance)

  • Service subscriptions may be canceled at any time through your account or by contacting our support team.
  • Cancellation will take effect at the end of the current billing cycle unless otherwise stated.
  • No partial refunds are issued for unused portions of a billing period.

3. Refund Policy

3.1 Digital Products (Software, Licenses, Downloads)

Due to the nature of digital goods, refunds are generally not provided once the product has been delivered, activated, or downloaded.

However, refunds may be considered under the following circumstances:

  • The product was not delivered (no download link or license received).
  • The product is defective or not functioning as described, and the issue cannot be resolved by our support team.
  • Duplicate payment was made for the same product.

Requests must be submitted within **[2-3 days]** of purchase.

3.2 Subscription Services

  • If you cancel a subscription within the first **[7–14 days]**, and no services have been consumed, you may be eligible for a prorated refund.
  • No refunds are issued for renewals unless cancellation is requested prior to the renewal date.

4. Refund Process

To request a refund, contact us at **info@aldeninnovations.com** with:

  • Order number or invoice ID
  • Product name
  • Reason for the refund request

Approved refunds will be processed to your original payment method within **5–10 business days**.

5. Contact Information

If you have any questions about this policy, please contact: